FAQ

What is Tenmoku Chawan Teaware?

Chawan tenmoku glazes are rich in iron, producing deep colors and lustrous surfaces. During firing, the iron develops natural patterns-such as oil spots or flowing streaks-making every piece uniquely distinctive.

Are they safe for food use?

Yes, they are completely 100% food safe.

Do they contain lead?

Because the clay is naturally sourced, it cannot be guaranteed to be 100% lead-free. However, any trace amount is below 0.01% and well within safe limits. The glaze uses natural iron ore and wood ash as fluxing agents, and no lead is used at any stage of the process.

Do you ship internationally?

Yes, we ship worldwide, including United States, Canada, France, Belgium, Germany, Netherlands, Australia, Austria, Denmark, Finland, Ireland, Italy, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom.

Important info for shipping?

1. A telephone number is required for delivery. Ensure your account email is correct to receive order and shipping confirmations. Your address must be complete and detailed, including apartment or unit numbers. We are not responsible for failed deliveries or additional fees due to incorrect or incomplete information.
2. We do not ship to P.O. Boxes or APO/FPO addresses. Please provide a detailed and valid physical address when ordering.

Where is my package?

1. Your tracking link is in the shipping confirmation email. Use it to follow your delivery until it arrives.
2. Please confirm your email address is correct to receive order updates. If you don't see a shipping confirmation, first check the inbox of the email used to place the order, and then your junk/spam folder.

What is your shipping policy?

Please read our Shipping Policy page to find out more.

What is your return & refund policy?

If you're not satisfied, you may return it within 30 days for a refund or exchange. Please read our Return & Refund Policy.